Delivery and Return Policy

PRODUCT DELIVERY

Delivery Time

Orders are processed soon after receipt to ensure that your items are shipped to you within 1-2 working days. You are expected to receive your orders within 2-4 working days, depending on the delivery area selected. As we cannot guarantee delivery times, we do our best to process orders as soon as we receive them.

Orders in Hong Kong

Orders in Macau

^The delivery time is only our best estimate and is not an element of the contract. Under no circumstances shall we be liable for any advancement or delay (for whatever reason and whether or not you have been notified) in the delivery date.

Tracking Orders

You can track your orders anytime by using our website, You could go to the "My Account" section to check the related information.

Delivery Cost

Orders in Hong Kong

Orders in Macau

Customs, Duties, and Taxes

DT Beauty Outlet is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).

PRODUCT RETURN

Return Items

In the following situation, we are sorry that we do not accept returns:

1. Any product that is returned more than 14 days after receipt(based on logistic receipt date)
2. Any product that has been opened or used (taken out of it's plastic wrap or box)
3. Wrong product selection by customers itself
4. Any product that is not in its original condition, is damaged, or missing parts.
5. Any discount, clearance or sales product that had already stated non-returnable.
6. Any free gift product and samples.
7. Any product that is purchased at our appointed retail channels.
8. In the event of dispute, Dermatech Company Limited has the right to make final and conclusive decision.

• If you find any discrepancies in the quantity or items upon receipt, please contact us within three days of signing for the delivery.
• All sales are final, and we do not offer returns, refunds, or exchanges.
• If the received items do not match your order, we generally accept return and exchange requests. However, the following situations are not eligible:
• The product has been received for over three days (based on the delivery company's signed receipt).
• The product has been opened or used (e.g., packaging tape or box has been removed).
• The product is not in its original packaging, is damaged, or incomplete.
• The wrong product was chosen by the customer during purchase.
• Any discounted, clearance, or special sale items marked as non-returnable.
• Any free gifts or trial-size products.
• Any products purchased from other retailers.

1. Contact us via email at cs@dtbeautyoutlet.com.hk and provide your order number, product details, and reason for the exchange.
2. After receiving our confirmation email, please follow the customer service instructions.
3. The shipping costs for the exchange must be covered by the customer; we do not assume these costs.

Undeliverables Orders

Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts or refused by recipient. When the delivery agent returns an undeliverable package to us, we issue are fund by deducting the original shipping fee, handling fee and HK$100 as re-stocking fee.